Welcome to Our Help Center!

We’re here to ensure your shopping and selling experience on our Marketplace is as smooth and enjoyable as possible. Explore answers to frequently asked questions about browsing products, placing orders, using Gratitude Tokens, managing your account, and much more.

If you don’t find what you’re looking for, feel free to reach out to our Customer Support Team for personalized assistance.

How to login

How to sign up create your account

How to set-up vendor account

How to upload products to the evoke marketplace

How to Connect Your Crypto Wallet to a Website or dApp

EVOKE GRATITUDE TOKEN

Helper Documents

Click on the search bar or the magnifying glass icon, and enter the name of the product you are looking for. Our globalized search engine allows you to search by product name, attributes, origin, or seller's name.Alternatively, use the category filter by clicking on 'Categories' and selecting the relevant category.You can also use the 'Categorize' button at the top of the screen for a more refined search.If you cannot find the product you’re looking for, click the Feedback and Suggestions button to request it, and we will work on adding it to our marketplace.

Locate the product in the marketplace.Click 'Add to Cart.'Navigate to your cart by clicking the icon in the upper right corner.Proceed to checkout, select your billing/shipping address, and choose your payment method.If you haven’t registered a payment card, you can do so during checkout.Once payment is processed, wait for confirmation from the system. If the payment fails, you can try another card.

We offer a variety of payment options. Please check the payment details on our platform for specifics.

Shipping costs depend on the product's value, weight, size, and the distance from the seller to your location.Delivery times are managed by our third-party courier partners. Visit their website for detailed timelines.

Click the cart icon in the upper right corner.Go to 'Orders' to view the status of your purchase.

Our marketplace has a flexible return policy; however, sellers are allowed to set their own policies for their products.Before checkout, review the seller’s return policy as some items, such as digital products, may be non-returnable.

Click the Become a Seller button and complete the registration form.Go to the marketplace icon and choose 'Store Manager' to start setting up your store. Add a profile bio and make your store visually appealing to customers.Click 'Add Product' to upload your first product, providing all required details.

A 10% contribution from each sale to our EVOKE Partner Charity.A marketplace commission fee.

Click on the marketplace icon, then 'Store,' and view your products. Use the 'View Store' option to check the status of your listings.Alternatively, access your profile to see product details, sales, and customer engagement metrics.

If disputes arise, buyers and sellers should attempt to resolve them directly.If unresolved, contact our customer support team or file a ticket for assistance. Our team will investigate and provide updates.

The EVOKE Marketplace strictly prohibits certain items. Violations may result in disciplinary actions, including permanent bans from the platform.

The Gratitude Token is an electronic points system designed to help consumers save money while shopping in the EVOKE PHYGITAL Marketplace. These tokens can only be redeemed within the marketplace.

There are several ways to earn Gratitude Tokens: - Complete Tasks – Participate in designated tasks to earn tokens. - Purchase Elevate LEGACY Impact Academy Membership – Join as a member to earn tokens. Note: To redeem tokens, you must register your card on the EVOKE PHYGITAL Marketplace so we can airdrop the tokens directly to your account. Disclaimer: Gratitude Tokens hold no monetary value and can only be used for discounts within the marketplace.

The number of tokens you earn depends on your activity. The more purchases and tasks you complete, the more tokens you receive.

Gratitude Tokens can be redeemed on eligible products in the marketplace. Each product specifies the discount available for tokens.

Yes, Gratitude Tokens must be used within 15 days from the date they are issued.

No, Gratitude Tokens are non-transferable and tied to the account holder.

If you return an item, the Gratitude Tokens used for that purchase will be refunded to your account.

Not all items are fully eligible for purchase with Gratitude Tokens. Some products allow only a percentage of the price to be discounted using tokens.

You can view your Gratitude Token balance in the upper right corner of the screen or on the checkout page.

Yes, cryptocurrency payments are accepted.

Making payments via blockchain is similar to other payment methods. Simply use your registered card and input your card details during checkout.

Paying with cryptocurrency provides: - Fast and secure transactions - Lower transaction costs - Privacy and global accessibility - Protection against chargebacks - Cryptocurrency is ideal for international and online purchases.

Yes to selected country.

We proudly ship worldwide! Whether you’re in the U.S., Europe, Asia, or anywhere else, we’ll deliver right to your doorstep. Some regions may have specific restrictions—please check at checkout for availability.

Shipping times vary by location: ● U.S. & Canada: 5–10 business days ● Europe: 7–14 business days ● Other countries: 10–21 business days You’ll receive a tracking number once your order is shipped.

Shipping rates are calculated at checkout based on your delivery address and order weight. We also offer free shipping promotions on select items or order amounts.

If your order arrives damaged or is lost, please contact us within 7 days of delivery (or expected delivery). We’ll assist you with a replacement or refund after verifying the issue with our carrier.

To initiate a return, contact our support team with your order number and reason for return. Items must be in their original condition and returned within 14 days of receipt. Once received, we’ll process your refund or exchange.

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the buyer’s responsibility. We recommend checking with your local customs office before placing an order.

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. Depending on your region, we may also support additional local payment options.

Sellers may be charged a small transaction fee or commission per sale. The exact amount will be detailed in your seller account dashboard.

All payments are securely processed through our verified payment gateway partners. Buyer and seller information is encrypted to ensure privacy and safety.

Seller payouts are typically released within 3–7 business days after an order is successfully delivered and confirmed by the buyer.

You can reach our support team via email, live chat, or phone through the Contact Us page on our website.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (PST). For urgent matters, leave us a message anytime, and we’ll respond as soon as possible.

We aim to respond to all inquiries within 24–48 hours during business days.

Our customer service team primarily supports English, but we also offer limited support in Swiss and Indian depending on availability.

Our data is safeguarded using SSL encryption, secure servers, and strict privacy controls in compliance with GDPR and CCPA regulations.

We use advanced fraud detection systems, address verification, and order screening to detect and block suspicious activities before they occur.

All transactions are processed through PCI-compliant payment systems with full encryption to protect both buyers and sellers.

If you notice unauthorized activity or suspicious communication, contact our security team immediately at info@evokemedia.io We’ll investigate and take appropriate action.

Additional Support Features

  • Live Chat : Speak directly with our support agents for real-time assistance.
  • Ticket Submission : Submit your query or issue via an online form.
  • Community Forum : Engage with other users to share tips and solve problems together.
  • Educational Resources :
    • User Guides : Step-by-step tutorials for buyers and sellers.
    • Video Tutorials : Short videos on navigating key platform features.
    • Blog/Knowledge Base : Articles and tips for maximizing your Marketplace experience.

Policy Links

Feedback & Suggestions

Have ideas or feedback ? Share them with us to help improve your experience!

Need More Help ?

Contact our Customer Support Team via info@evokemedia.io. We’re here to help make your Marketplace journey as seamless as possible.